Shop Policies

Returns and exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. To start a return, you can contact us at [email protected]. Please note that the buyer is responsible for return shipping costs and any loss in value if an item isn't returned in its original condition.
Returns will need to be sent to the following address: Makelift Studio 45964 Wallers Street Kenai, Alaska 99611

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on custom orders or sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Cancellations
My shop accepts order cancellations before the item has shipped.
The buyer is responsible for making requests within this timeframe.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Processing Times
1-3 days Monday–Friday, Saturday, and no holidays.

Shipping Costs & Time
Due to the size and shape of my garden art, the shipping calculator may overcharge when multiple items are purchased. I make every effort to combine items for cost-effective shipping and will refund any overages back to the customer after purchasing shipping labels.

Shipping Times from Alaska to Continental US

USPS Ground Advantage 14-20 days 
The majority of that time is spent in transit via barge from Anchorage to Seattle. There will be a delay in tracking information during that time.

USPS Priority Shipping 3-6 days 

I aim to process orders as quickly as possible (within 1-3 days) to compensate for the longer delivery time from Alaska.  I truly appreciate your business and welcome any questions or feedback.